Store policy

Refund and Return Policy

Last updated: July 18, 2026

Refunds and returns

We want customers to be happy with their coffee. Because coffee is a consumable food product, returns may be limited for safety and quality reasons. If there is an issue with your order, contact us within 7 days of delivery.

Eligible issues

• Wrong item received.
• Damaged or defective product on arrival.
• Missing item from an order.
• Order was not delivered and carrier tracking confirms a delivery issue.
• Quality issue reported promptly with order details.

How to request help

Submit a request through the Support page with your order number, email address, photos if applicable, and a description of the issue. We may offer a replacement, store credit, partial refund, or full refund depending on the situation.

Refund timing

Approved refunds are issued to the original payment method. Processing time depends on the payment provider and card issuer. Stripe notes that refunds can take 5 to 10 business days to appear on a customer’s statement.

Non-returnable items

Opened coffee, perishable goods, custom orders, and final-sale promotional items may not be returnable unless required by law or unless the item arrives damaged or incorrect.

Disputes

Please contact us first so we can resolve the issue quickly. We keep order records, support messages, and shipping proof to help investigate payment disputes.